How can we help?

Frequently asked questions and support.

General

What is RomSafer?
RomSafer is an intelligent mobile security app that protects your phone from theft and unauthorized access using sensors like motion detection, charger removal detection, and more.
Is the app free to use?
We offer a free version with essential features like Charger Unplug Alarm and Switchoff Alarm. Premium features like Intruder Alarm, Snatch robbery Alarm, Pickpocket Alarm and Email Alerts are available in our affordable subscription plans.

Features

How does Pickpocket Alarm work?
Pickpocket Alarm uses your phone's proximity and light sensors. If someone tries to pull your phone out of your pocket or bag while the mode is active, an alarm sounds instantly.
What is Intruder Alarm?
When someone tries to unlock your phone with the wrong PIN or Pattern, RomSafer silently triggers an alarm and sends a notification to your email if enabled.
Does it work offline?
Yes! The core alarms (Charger, Switchoff, Robbery, pickpocket) work entirely offline. Email alerts require an internet connection to send the email, but the alarm will still sound without it.

Advanced Settings

What is Smart Link?
Smart Link allows you to activate two related alarms simultaneously with a single tap. For example, you can link Shutdown & Charging alarms or Pickpocket & Robbery alarms for enhanced protection.
Can I adjust the alarm sensitivity?
Yes. In the settings, you can adjust the Motion Sensitivity slider. This controls how easily the specific Snatch Robbery alarm triggers when movement is detected.
How do I schedule alarms?
You can set automatic start and stop times for your protection modes. This is useful for automatically activating alarms during your daily commute or sleep hours.

Troubleshooting

I'm not receiving email alerts.
1. Check your spam folder.
2. Ensure you have granted the Location permission.
3. Verify that the "Email Alerts" toggle is ON in the settings.
4. Make sure your device has an active internet connection at the time of the alert.
The app stops working in the background.
Some phones put apps to sleep to save battery. To fix this:
1. Go to your phone's Settings > Apps > RomSafer > Battery.
2. Select "Unrestricted" or "No Restrictions".
3. Lock the app in your "Recent Apps" menu if possible.